Customer Success Manager
Administration · Full-time
London, UK
Posted on Nov 11, 2026
Job Purpose & Summary
The Customer Success Manager (CSM) serves as a trusted commercial advisor to our enterprise clients, delivering a high-touch, white-glove experience that drives account integration, stickiness and long-term customer longevity.
Operating with a continuous margin-optimisation mindset, the CSM balances external customer advocacy with internal commercial discipline - facing into Pricing & Procurement, Operations and the wider business to foster a culture of ongoing margin improvement while delivering consistently against Gross Profit(GP) and Volume targets.
By orchestrating Zencargo’s cross-functional expertise and aligning with customer supply chain strategies, the CSM expands Share of Wallet (SOW) and product adoption, ensuring mutual growth and maximum account profitability.
The Customer Success Manager (CSM) serves as a trusted commercial advisor to our enterprise clients, delivering a high-touch, white-glove experience that drives account integration, stickiness and long-term customer longevity.
Operating with a continuous margin-optimisation mindset, the CSM balances external customer advocacy with internal commercial discipline - facing into Pricing & Procurement, Operations and the wider business to foster a culture of ongoing margin improvement while delivering consistently against Gross Profit(GP) and Volume targets.
By orchestrating Zencargo’s cross-functional expertise and aligning with customer supply chain strategies, the CSM expands Share of Wallet (SOW) and product adoption, ensuring mutual growth and maximum account profitability.